Digitally manage, bundle and scale demand-responsive transport- a service by NAH.SH

A statewide software solution by NAH.SH for Schleswig-Holstein to implement on-demand transport services and digitize existing demand-responsive systems such as AST and ALT services.

Rethinking mobility in rural areas

Both rural regions and suburban outskirts are seeing growing demand for flexible, efficient and accessible mobility services. Especially in areas with low population density or outside peak operating hours, traditional fixed-route public transport often reaches ist limits.

Demand-responsive transport sevices provide an important complement to public transport by closing service gaps and meaningfully extending exisiting mobility offerings.

At the same time, it is becoming increasingly clear that demand-responsive mobility should not be viewed as an isolated standalone service, but rather as part of a digital, scalable overall system.

Combining new on-demand services with the digitalization of existing structures enables public transport to become more efficient, flexible and user-focused.

A key component of this development is the provision of a shared digital infrastructure that integrates different service models and simplifies their use. This creates a statewide connected system that offers clear benefits for both passengers and public transport authorities.

Added value for passengers

A consistent user experience across Schleswig-Holstein

Passengers can access all connected demand-responsive transport services via the NAHSHUTTLE app:

Plan, book and pay for journeys within a single application
Real-time journey information
Intelligent ride pooling for trips with similar routes
Seamless use across regions without switching systems

Flexibly connectable

Operations & integration

The platform can digitally map and integrate both new on-demand services and existing demand-responsive transport systems:

Integration of existing ALT and AST services as well as on-demand transport systems
Integration into the Schleswig-Holstein fare system (SH-Tarif)
Support for dispatching and operational planning
Flexible configuration of service hours, surcharges and cancellation policies

Efficiency & impact

Fewer empty trips. Greater impact per vehicle.

Intelligent ride pooling and digital operations management enable more efficient use of resources:

Reduced empty trips and improved vehicle utilization
Flexible service design, for example through configurable service areas, operating hours and surcharges

Scalability

One system for all regions in Schleswig-Holstein

The platform can be deployed statewide and flexibly expanded to new service areas:

Rapid setup of new regions
Standardized technical infrastructure
Comparable data and quality standards
Continuous system development and improvement

The Ministry for Economic Affairs, Transport, Labour, Technology and Tourism of the State of Schleswig-Holstein decided to establish a statewide Software-as-a-Service solution for on-demand mobility. Districts and independent cities can join the platform under a shared umbrella brand: NAHSHUTTLE.

Nahverkehrsverbund Schleswig-Holstein GmbH provides the digital infrastructure as well as the operational and technical expertise. The districts and independent cities are responsible for managing and designing day-to-day operations.

This collaborative model creates clear added value for both passengers and public transport authorities: demand-responsive transport services are bundled within one central application, simplifying access to public transport. At the same time, the shared use of infrastructure creates synergies and efficiency gains for transport authorities.

The result is a statewide system that offers clear advantages for both passengers and public transport authorities.

Get in touch

The software can be presented in detail during a personal meeting and tailored to the specific requirements of each service area.

Together, we will clarify your questions: