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FAQ NAHSHUTTLE
How do I cancel a trip?

You can cancel trips up to 15 minutes in advance free of charge. After that, we will unfortunately have to charge a cancellation fee.

You can easily do it yourself: In the NAHSHUTTLE app, click on the three lines at the top left. Under “Booked trips”, select the trip to be canceled. Under “Details” you will find the “Cancel trip” field. Enter your reason for canceling and click “Cancel trip”.

FAQs

Über NAHSHUTTLE

NAHSHUTTLE is the demand-responsive transit service (ridepooling) offered by NAH.SH GmbH. It is a supplemental transport service to public transportation funded by the State of Schleswig-Holstein. The aim is to provide a central digital access point through which people throughout Schleswig-Holstein can book their demand-responsive trips. NAH.SH is cooperating with municipalities from all over the state to integrate their transit services into a Schleswig-Holstein demand-responsive transit app: NAHSHUTTLE.

Currently, NAH.SH and the State of Schleswig-Holstein are partners with three demand-responsive transit services: NAHSHUTTLE-Rensburg (formerly “remo” in the Rendsburg region), NAHSHUTTLE-Süderbrarup (formerly “smartes DorfSHUTTLE” in Amt Süderbrarup) and “Lüttbus” in Amt Mittleres Nordfriesland. The service partners include the counties of Rendsburg-Eckernförde, Schleswig-Flensburg, Nordfriesland as well as Amt Süderbrarup.

You’re flexible. Book NAHSHUTTLE when and where you need it. It saves you time. NAHSHUTTLE adapts to your schedule. One click on your smartphone is all it takes to book: NAHSHUTTLE picks you up and takes you directly to your desired destination. By travelling together with other people and leaving your car at home, you reduce exhaust emissions and contribute to a cleaner and greener environment. Some of the vehicles that use NAHSHUTTLE are also hybrids or fully electric.

Demand-responsive transit, also known as on-demand mobility or ridepooling, is the new and innovative way to travel on demand, using virtual stops and an intelligent routing algorithm to get you where you need to go while matching you up with people looking for a trip in a similar direction. All via a simple app.

To book a ride, you need to register in the NAHSHUTTLE app using your first and last name, mobile phone number, as well as your email address. The app is available for free in the Apple App Store and Google Play Store.

Plan and book your ride

Short trips within the service area can be planed, booked and payed via our NAHSHUTTLE app.

If your route goes beyond the service area, start by using the NAH.SH app. Enter your start and destination addresses there. The app will then show you suitable connections. To book the shuttle part of your trip, switch to our NAHSHUTTLE app and enter the shuttle segment details.

Please allow enough time for transfers to bus and train.

If you do not yet have a valid ticket, you are able to purchase one in the NAH.SH app for your entire route. Alternatively, you can book the individual segments separately: for bus and train using the usual tools and for NAHSHUTTLE directly via our app.

If you do not have a smartphone, you can also book a ride via phone.

Phone: +49 431 660 19 93
Availability: Mon–Fri 6 am–7 pm, Sat 9 am–7 pm, Sun 10 am–3 pm

Important: Please note, the information in the NAH.SH app is only a travel recommendation and does not reflect real-time availability.

NAHSHUTTLE is there to complement trains and bus services. It is designed to take you to and pick you up from other scheduled public transport services. It operates on routes where no buses run (or only rarely) , as well as at night after bus serivces finish operating.

 

The SH fare applies for  NAHSHUTTLE -Rendsburg, SMILE24 and Lüttbus.
Children under the age of six travel free of charge in all NAHSHUTTLE service areas.
The public transport tickets are valid in all NAHSHUTTLE service areas. For trips between SH fare zones, the price is automatically adjusted upwards accordingly

 

Yes, the Deutschlandticket is indeed valid with NAHSHUTTLE! Simply select “ÖPNV-Ticket” in the NAHSHUTTLE app and present your ticket to the driver when he/she picks you up.

Severely disabled travelers with valid authorization (certificate with stamp) to travel can travel free of charge gratuitously within the Schleswig-Holstein public transportation system (Schleswig-Holstein-Tarif). If a companion is registered (sign B), he or she also travels free of charge.

Yes, NAHSHUTTLE is integrated into the SH-Tarif system. This means that daily, weekly, monthly tickets and other valid tickets of the corresponding fare system are recognized upon presenting them to the driver. If you do not have a valid ticket, you can buy one before starting your trip, for example at www.nah.sh.

Yes, during operating hours we will take your booking requests by phone at 0431-66019-93 (NAHSHUTTLE-Rendsburg & NAHSHUTTLE-SMILE24) or 04841-675-55 (Lüttbus) and tell our representative all the details required for your booking. There are no additional costs for you.

Yes, you can pre-book NAHSHUTTLE up to seven days in advance in all three service areas (Rendsburg region, Amt Süderbrarup and Amt Mittleres Nordfriesland. To do this, please select the “Later” button when choosing the time of travel and enter the desired time of departure from the respective point of departure or time of arrival at the desired destination.

NAHSHUTTLE is currently available in German, English, French, Spanish, Italian and Arabic.

That depends on how many other passengers book a similar route at the same time. You will share your ride with a maximum of 7 other people.

Tess is a telephone interpreting service for people who are hearing impaired or deaf and use sign language. With this tool for the deaf in everyday life, you can easily make phone calls or book rides with our telephone booking service.

Just provide your Tess interpreter with the corresponding phone number:

0431-66019-93* (NAHSHUTTLE-Rendsburg and NAHSHUTTLE-Süderbrarup)

04841-675-55* (Lüttbus)

*Tess charges for the use of their service. You can find their pricing here: www.tess-relay-dienste.de/kosten.

How Tess Relay services work:

1. Login and register (in German)

To use the interpreting service, please register online via the Tess website. Here you can create a new account or log in to your existing Tess account.

2. Install the software

You can use Tess on a smartphone, a tablet or on a Windows PC with webcam. Simply install the free app for Android or iOS. For PC use, you need the free MMX software. You can find the download for the apps and MMX software at www.tess-kom.de/client-download.

3. Technical requirements

In order to communicate optimally with the interpreter, a good and stable internet connection is important. Please make sure that your internet connection is strong enough. Tess offers you its own speed test for this purpose.

If you would like to contact Tess on the PC via video, please install a suitable webcam. A webcam with a wide angle is ideal.

4. Now you can book your NAHSHUTTLE

Now start the app on your mobile device or the software on your PC. As soon as you are in contact with an interpreter, please send him/her your booking request and the corresponding phone number 0431-66019-93* (NAHSHUTTLE-Rendsburg and NAHSHUTTLE-Süderbrarup) 04841-675-55* (Lüttbus) to contact.

The interpreter will call NAHSHUTTLE for you and simultaneously translate the conversation between you and the customer service representative. This is how you can book your ride with NAHSHUTTLE.

*Rates as per the Tess price list.

You can cancel trips up to 15 minutes in advance free of charge. After that, we will unfortunately have to charge a cancellation fee.

You can easily do it yourself: In the NAHSHUTTLE app, click on the three lines at the top left. Under “Booked trips”, select the trip to be canceled. Under “Details” you will find the “Cancel trip” field. Enter your reason for canceling and click “Cancel trip”.

If you travel with a Deutschlandticket or another valid public transport ticket, you can easily indicate this during your booking in the app – there’s no need to upload anything.

First, enter the details of your journey – where you’re traveling from and to. When you’re in the menu where you can set the number of passengers and pieces of luggage in addition to the departure and destination, click on “Edit” next to “1 passenger.” There, you can add new passengers or edit existing ones. Select the relevant passenger and activate the option “Public transport ticket (ÖPNV Ticket).”

You’ll just need to show your ticket to the staff when boarding – and you’re ready to go.

The NAHSHUTTLE app offers three different payment methods: Creditcard, PayPal, and SEPA direct debit.

NAHSHUTTLE-Rendsburg und Lüttbus:

If you do not have a smartphone or prefer not to download the app, you can pay directly in the vehicle after booking your ride via phone. If you are paying by cash, please try to provide the exact fare, as larger banknotes (over €10) may not be accepted. Alternatively, card payment is also available.

NAHSHUTTLE-SMILE24

In this area, you can pay your ride in the NAHSHUTTLE-app or by card directly in the vehicle. We accept EC (electronic cash), debit cards, and credit cards for card payments.

Yes, up to three children under the age of six may travel free of charge and must always be accompanied by an adult. Passengers in this age group must always book a separate seat in the vehicle. Babies can only be transported in their own baby seat. One booster seat per vehicle is available for children. There is no entitlement to use the booster seat.

Yes. Our demand-responsive transit partners in Schleswig-Holstein offer you the option of being transported with your wheelchair.

With NAHSHUTTLE-Rendsburg (formerly “remo”) in the Rendsburg region, all vehicles are even wheelchair-accessible and one of the vehicles offers electric wheelchair access.  When booking a ride, simply indicate which wheelchair you have, and a suitable vehicle will come and pick you up.

We strive to make our transportation accessible to all users, regardless of their abilities or technical aids. Our goal is to provide a user-friendly and inclusive experience for all travelers. Many of our vehicles meet the technical standards for accessibility. You can select the accessible vehicles when booking your journey. However, you should be physically able to manage a small step into the vehicle or the wheelchair ramp. Our drivers will do everything possible to enable you to get into the vehicle. However, if you notice any barriers or have any difficulties, please contact us. We value your feedback and will do our best to resolve any problems as quickly as possible.

 

That depends on the service area you are travelling in. In the Rendsburg region, for example, two of the five vehicles have bike racks. Unfortunately, the app is not yet able to assign people with bicycles to specific vehicles. Therefore, if you have a bike and want to take it with you, simply call 0431-66019-93 NAHSHUTTLE-Rendsburg und NAHSHUTTLE-Süderbrarup) or 04841-675-55 (Lüttbus) instead of booking via the app, let us know and we’ll take care of the rest.

As NAHSHUTTLE is a supplement to public transport, the same rules apply, and this means that our four-pawed friends are also welcomed to travel with us. Please note, however, that dogs may only be transported under the supervision of a suitable person. Dogs that may endanger fellow passengers must wear a muzzle. A “single ticket – child” must be purchased for dogs. Guide dogs accompanying a blind person are always permitted for transport. Other animals may only be carried in suitable containers. Animals are not allowed on seats.

For safety reasons, e-scooters cannot be transported. The lithium-ion batteries used in these vehicles do not meet the required safety standards and pose an increased risk of fire and explosion.
E-scooters with a general operating permit or license plate are also not permitted.

The NAHSHUTTLE is a great addition to the public transport network, ensuring that more people in rural areas have access to local services. As part of the SMILE24 pilot project, we are constantly trying out new things to make the shuttles even better in this role. Our goal is to transport as many people as possible while making efficient use of the vehicles. To achieve this, it is beneficial to minimise empty runs and for the shuttle to combine several people with similar booking requests. This is known as ‘pooling’ in technical terms.

The following changes will apply to all shuttle booking requests from July 28, 2025: Once you have entered your starting point, the NAHSHUTTLE app will show you the area from which you can select a destination. You may see a smaller area than before during the day. This means that, especially on longer routes or in urban areas with many regular buses, you may need to change buses to reach your destination.

The advantage of this is that the shuttles cover shorter distances because they run as a feeder service to buses and trains, rather than running parallel to them. This enables them to be ready more quickly for the next journey. In addition, regular buses are utilised more effectively and fulfil their purpose of transporting large numbers of people.

If you have any questions, or if the NAH.SH app does not display any trips for a route you have travelled on before, please feel free to contact us at nahshuttle@nah.sh.

The NAHSHUTTLE’s points of departure and destinations are either virtual stops or existing bus stops. Virtual stops mark specific addresses that are stored in the system but are not directly physically visible or publicly marked.

Before booking the journey, the starting point, i.e. the virtual stop, will be displayed. This is where you will be picked up. The end of your trip is then at a virtual stop near your actual destination. Over 500 virtual stops have been set up in Amt Süderbrarup, approx. 1,300 have been set up in the Rendsburg region and approx. 250 have been set up in Amt Mittleres Nordfriesland. The virtual stops are located at approx. 250m from each other. They are displayed in the NAHSHUTTLE app after you confirm your booking.

The demand-responsive transit service of NAHSHUTTLE started in August 2021 as “remo” in the Rendsburg region, which includes the towns of Rendsburg and Büdelsdorf, as well as the municipalities of Borgstedt, Fockbek, Nübbel, Schülp, Westerrönfeld, Osterrönfeld, Schülldorf, Schacht-Audorf, Rickert, Jevenstedt, Hohn and Alt Duvenstedt.

NAHSHUTTLE also operates as NAHSHUTTLE-Süderbrarup ( formerly “Smartes DorfSHUTTLE”) in Amt Süderbrarup in the County of Schleswig-Flensburg. From March 29, 2024 onwards, this service will be called “NAHSHUTTLE” and extend throughout the entire Schlei region.

“Lüttbus” is also part of the NAHSHUTTLE family and operates in Amt Mittleres Nordfriesland in the County of Nordfriesland.

NAHSHUTTLE is not a taxi service. Even though we intend to include local taxi companies into our system, we transport people according to the laws of public transportation, which means that pick-ups and drop-offs take place at predefined stops, which also include virtual stops. All stops can be reached by foot within minutes. The use of virtual stops also contributes to the efficiency of the demand-responsive transit service.

It depends on which service area you are in.

You can travel with NAHSHUTTLE-Rendsburg (formerly “remo”) in the Rendsburg region at the following times:

Fri: 9:00 p.m. – 4:00 a.m. the following day
Sat: 9:00 p.m. – 4:00 a.m. the following day
Sun: 9:00 pm – 12:00 am

With “NAHSHUTTLE – SMILE24″ in the Schlei region you can travel 24/7 throughout the entire Schlei region
With the “Lüttbus” in the Amt Mittleres Nordfriesland you can travel at the following times:

Mon-Fri: 5:00 am – 9:00 pm
Sat: 7:00 a.m. – 9:00 p.m.
Sun: 8:00 – 21:00

NAHSHUTTLE currently operates in three regions in Schleswig-Holstein: the Rendsburg region, Amt Süderbrarup (to be extended throughout the entire Schlei region as of March 29, 2024) and Amt Mittleres Nordfriesland. The boundaries for the service areas are clearly defined and the vehicles therefore only transport passengers within these areas.
In the coming years, we plan to enter further partnerships and integrate more service areas in Schleswig-Holstein into our app. Keep an eye out for your region to become the next NAHSHUTTLE partner region.

Over the next few years, we want to integrate more regions and therefore more service areas in Schleswig-Holstein into our app. However, this also depends on the districts and municipalities. You will find new service areas on our website and in the app.

Write us an email at nahshuttle@nah.sh and we’ll help you search for lost items.

Did you ride on the Lüttbus? Then contact us at busverkehr@nordfriesland.de or call us at +49 4841 67-555.

After downloading the app, the user enters the requested user data as part of the registration process. This involves data such as name, e-mail, cell phone number, payment data and, if applicable, special requirements (e.g., wheelchair user). All personal data processing complies with the legal requirements for data protection.

Data can be analyzed anonymously to improve the service, traffic planning or marketing activities. Further information can be found in the Privacy Policy.