Tess is a telephone interpreting service for people who are hearing impaired or deaf and use sign language. With this tool for the deaf in everyday life, you can easily make phone calls or book rides with our telephone booking service.
Just provide your Tess interpreter with the corresponding phone number:
0431-66019-93* (NAHSHUTTLE-Rendsburg and NAHSHUTTLE-Süderbrarup)
04841-675-55* (Lüttbus)
*Tess charges for the use of their service. You can find their pricing here: www.tess-relay-dienste.de/kosten.
How Tess Relay services work:
1. Login and register (in German)
To use the interpreting service, please register online via the Tess website. Here you can create a new account or log in to your existing Tess account.
2. Install the software
You can use Tess on a smartphone, a tablet or on a Windows PC with webcam. Simply install the free app for Android or iOS. For PC use, you need the free MMX software. You can find the download for the apps and MMX software at www.tess-kom.de/client-download.
3. Technical requirements
In order to communicate optimally with the interpreter, a good and stable internet connection is important. Please make sure that your internet connection is strong enough. Tess offers you its own speed test for this purpose.
If you would like to contact Tess on the PC via video, please install a suitable webcam. A webcam with a wide angle is ideal.
4. Now you can book your NAHSHUTTLE
Now start the app on your mobile device or the software on your PC. As soon as you are in contact with an interpreter, please send him/her your booking request and the corresponding phone number 0431-66019-93* (NAHSHUTTLE-Rendsburg and NAHSHUTTLE-Süderbrarup) 04841-675-55* (Lüttbus) to contact.
The interpreter will call NAHSHUTTLE for you and simultaneously translate the conversation between you and the customer service representative. This is how you can book your ride with NAHSHUTTLE.
*Rates as per the Tess price list.