Demand-Responsive Transit for Schleswig-Holstein

To book a ride, simply register in our NAHSHUTTLE app with your first and last name, mobile phone number, as well as your email address. The app is available free of charge in the Apple Store and Google Play Store.

In our NAHSHUTTLE app, you can plan, book and pay for short trips within a service area.
If your route goes beyond the service area, first use the NAH.SH App. Enter your start and destination addresses there. The app will show you suitable connections. To book the shuttle portion of the trip, switch to the NAHSHUTTLE app and enter the segment information. Make sure to allow enough time if you need to transfer to a bus or train.

If you don’t have a valid ticket, you can purchase one for the entire route in the NAH.SH App. Alternatively, you can pay for the different sections separately: for buses and trains through the usual channels, and for NAHSHUTTLE via the app. Please note that, depending on the service area, a comfort surcharge may apply. You can find more information about each area under “Stops, times, service area and comfort surcharge.”

If you don’t have a smartphone, you can also book by phone.
Before your first booking, registration is required, which can also be done by phone. Please have your name, an email address, and your phone number ready. There are no additional costs for you.

Yes. You can pre-book our Shuttles up to seven days in advance in all regions. To do so, simply select the “later“ button when choosing your travel time and enter your desired departure time from the starting stop or arrival time at the destination stop.

The SH fare applies to NAHSHUTTLE. Children under six years of age travel free of charge in all NAHSHUTTLE service areas. Public transport tickets are valid in all NAHSHUTTLE service areas. For trips between SH fare zones, the price is automatically adjusted upwards accordingly.

Please note that, depending on the service area, a comfort surcharge may apply. You can find more information about each area under “Stops, times, service area and comfort surcharge”.

Yes, NAHSHUTTLE is integrated into the SH-tariff system. Day, weekly, and monthly, as well as other valid tickets oft he corresponding tariff system, are accepted when shown to the driver. If you do not have a valid ticket, you can purchase one before your trip, for example at www.nah.sh.

Please note that, depending on the service area, a comfort surcharge may apply. You can find more information about each area under “Stops, times, service area and comfort surcharge”.

Yes, your Deutschlandticket is valid with NAHSHUTTLE. Please note that, depending on the service area, a comfort surcharge may apply. You can find more information about each area under “Stops, times, service area and comfort surcharge”.

If you have a Deutschlandticket or another valid public transport ticket, you can easily indicate this when booking in the app – there’s no need to upload it.

First, enter your travel details, i.e. where you want to start and where you want to go. When you reach the menu where you can specify your departure and destination as well as the number of passengers and pieces of luggage, click on “Edit” next to “1 passenger.” There, you can add passengers or edit existing ones. Enter the correct number of passengers and activate the “Public transport ticket” option.

When boarding, simply show your ticket to the driver and you are ready to go.

In order to use NAHSHUTTLE with your Deutschlandticket, you must select the “Public transport ticket” option during the booking process.

If you forget to provide your public transport ticket, the app will automatically charge the regular fare, which must be paid after the trip. Unfortunately, it is not possible to apply your Deutschlandticket retroactively.

In the NAHSHUTTLE app, you can conveniently pay directly by credit card, PayPal, or SEPA direct debit. If you don’t have a smartphone or don’t want to download the app you can book the ride by phone and pay directly in the vehicle once you have reached your destination. You can find more information about each area under “Stops, times, service area and comfort surcharge”.

You can easily cancel the ride yourself:

Open the NAHSHUTTLE  app, go to the menu, and select “booked rides”. Chose the ride you want to cancel. Click “Details” to find the option “cancel ride”. Enter the cause for your cancellation and click “cancel ride”.

Alternatively, you can also cancel your trip by phone. Telephone cancellations are only possible during the hours of telephone availability. You can find these under “Stops, times, service area and comfort surcharge“.

Note: Please be aware that cancellation fees may apply. You can find these under “Stops, times, service area and comfort surcharge“.

Travelers with a severe disability who are entitled to free travel (Supplementary sheet with token) are transported free of charge under the Schleswig-Holstein tarif system within the Schleswig-Holstein Transport Association. If a registered companion (designation B) is listed, they also travel free of charge.

If you have the corresponding entitlement, you can easily indicate this when booking in the app- there is no need to upload it.

First, enter your travel details, i.e., where you want to travel from and to. When you reach the menu where you can specify the departure and destination as well as the number of passengers and pieces of luggage, click “Edit” next to “1 passenger.” Here, you can add passengers or edit existing ones. Select the appropriate passenger and activate the option “Disability ID card with validation stamp” and, if applicable, the option “Companion with designation B.”

You only need to show your ticket to the driver when boarding – and you’re ready to go.

Tess is a telephone interpreting service for people who are hard of hearing or deaf, using sign language. With this everyday support tool for deaf users, you can easily make phone calls with our service center or book rides.

Note: Tess is an external service. The provider’s terms and conditions apply to its use.

Simply give your Tess interpreter the appropriate phone number:

NAHSHUTTLE Rendsburg
• Phone: 0431 660 19 93*
• Availability: Fri–Sat 9 p.m.–3 a.m., Sun 9 p.m.–midnight

Lüttbus
• Phone: 04841 67 555*
• Availability: Mon–Fri 5 a.m.–9 p.m., Sat 7 a.m.–9 p.m., Sun 8 a.m.–9 p.m.

*The Tess Relay Service charges fees for using the service. You can find the prices here: www.tess-relay-dienste.de/kosten

How the Tess Relay Service works:

1. Registration and sign-up
   To use the interpreting service, please register online on the Tess website. There you can create a new account or log in to your existing Tess account.
2. Install the software
   You can use Tess on a smartphone, tablet, or Windows PC with a webcam. Simply install the free app for Android or iOS. To use it on a PC, you need the free MMX software. You can find the downloads for the apps and MMX software at www.tess-kom.de/client-download
3. Technical requirements
   To communicate effectively with the interpreter, a good and stable internet connection is important. Please make sure your internet connection is sufficient. Tess provides a dedicated speed test for this. If you want to contact Tess via video on your PC, please connect a suitable webcam—ideally a wide-angle model.
4. Book a NAHSHUTTLE ride
   Now start the app on your mobile device or the software on your PC. As soon as you are connected with an interpreter, briefly explain your booking request and provide the corresponding phone number: 0431 660 19 93* for NAHSHUTTLE Rendsburg or 04841 67 555* for Lüttbus. The interpreter will call NAHSHUTTLE on your behalf and interpret the conversation between you and the customer service agent simultaneously. This way, you can book your NAHSHUTTLE ride.
   *Fees according to the Tess price list.